Return policy

Last Updated: June, 2026

30-Day Return Window We accept returns and exchanges within 30 calendar days from the delivery date.

Eligibility Requirements

  • Item must be unused, in original condition, with all original packaging, manuals, and accessories included
  • Proof of purchase (order number or invoice) is required
  • A Return Merchandise Authorization (RMA) number must be obtained before returning any item

Non-Returnable Items The following items cannot be returned:

  • Custom or made-to-order items (custom countertops, custom cabinets, cut-to-size materials, custom vanity tops, custom closet organizers, custom shelving)
  • Items that have been installed, modified, or show signs of use
  • Opened adhesives, sealers, paints, or chemical products
  • Final sale or clearance items (marked as such at checkout)
  • Special-order items not regularly stocked
  • Gift cards
  • Products damaged due to improper installation

How to Initiate a Return or Exchange

  1. Contact us at support@rocklandinteriors.net or call (845) 623-2424 within 30 days of delivery
  2. Provide your order number, the item(s), and the reason for return
  3. We will issue an RMA number and provide instructions
  4. Pack the item securely in original packaging with all accessories
  5. Ship to the address provided with your RMA — we recommend using a trackable method

Return Shipping Costs

  • Defective or Incorrect Item (Our Error): We provide a prepaid return label at no cost
  • Change of Mind / No Longer Needed: Customer pays return shipping. Original shipping charges are non-refundable

Refunds Refunds are processed within 5–10 business days after we receive and inspect the return. Refunds are issued to the original payment method. Partial refunds may apply for items returned missing accessories or packaging. Bank processing times vary.

Exchanges For exchanges, follow the return process and place a new order for the fastest turnaround. If the exchange is due to our error, we will ship the replacement at no additional cost and provide a prepaid return label.

Warranty Claims Many products carry manufacturer warranties beyond 30 days. Contact us after 30 days and we will assist you in filing a manufacturer warranty claim, which is subject to the manufacturer's terms.