Shipping policy
Last Updated: June , 2026
Processing Time All orders are processed within 1–3 business days after payment verification. Orders placed after 2:00 PM ET begin processing the next business day. During peak periods, processing may take up to 5 business days.
Shipping Methods & Delivery Times
| Method | Estimated Delivery |
|---|---|
| Standard Ground | 3–7 business days |
| Expedited (2-Day) | 2 business days |
| Overnight | 1 business day |
Shipping Costs
| Order Total | Standard Shipping |
|---|---|
| Under $199.00 | $9.95 |
| $199.00 and Over | FREE |
Expedited and overnight rates are calculated at checkout based on weight, dimensions, and destination.
Custom-Sized Items Items that require custom sizing (including but not limited to custom countertops, custom cabinets, cut-to-size tile, and custom vanity tops) do not qualify for flat-rate shipping. Please contact us at support@rocklandinteriors.net or call (845) 623-2424 for a customized shipping quote before placing your order.
Shipping Destinations We currently ship to all 50 United States, including APO/FPO/DPO addresses. We do not ship to P.O. Boxes for oversized items. International shipping is not available at this time.
Restrictions
- Hazardous materials (certain adhesives, sealers, chemicals) ship ground only within the contiguous US
- Oversized items (large vanity cabinets, countertop slabs, bulk tile orders) may incur additional handling surcharges; you will be notified before your order is finalized
- Tile and flooring orders over certain weight thresholds may ship via freight carrier with curb-side delivery
Tracking A shipping confirmation email with tracking information will be sent once your order ships. Please allow 24 hours for tracking to update.
Lost, Damaged, or Delayed Packages Contact us at support@rocklandinteriors.net within 5 business days of the estimated delivery date if your package has not arrived. We will open a carrier trace and assist with claims. For damaged items, please retain all original packaging and provide photos.
Incorrect Address We are not responsible for deliveries to incorrect addresses provided by the customer. Contact us immediately if you discover an address error.
Undeliverable Packages Packages returned as undeliverable will be re-shipped at your cost.
Order Changes & Cancellations You may cancel or modify your order within 1 hour of placement by calling (845) 623-2424. After 1 hour, the order may have entered processing and cannot be modified.