Orders
How to Order Browse our catalog, add items to your cart, and proceed to checkout. You may check out as a guest or create an account.
Order Confirmation After placing an order, you will receive an email confirmation with your order number and details. If you do not receive it within 15 minutes, check your spam folder or contact us.
Order Status Log into your account to view order status, or use the tracking link sent via email once your order ships.
Order Modifications Contact us within 1 hour of placing your order to make changes at (845) 623-2424. After 1 hour, the order may be in processing and cannot be modified.
Order Cancellations Same as modifications — within 1 hour. After that, please initiate a return once the item arrives. Custom and made-to-order items cannot be canceled once production has begun.
Payment Processing Orders are processed after payment verification. All payments go through PCI-compliant gateways.
Sales Tax Applicable sales tax is calculated at checkout based on your shipping address.
Backorders If an item is out of stock, we will notify you with an estimated restock date. You may cancel for a full refund at any time.
Custom Orders Custom and made-to-order items require a deposit at the time of order. Final payment is due before shipping. Production timelines will be provided in your custom order quote. These items are non-cancelable and non-returnable once production begins.